Patient Guide
Peshawar Medical Complex
1. How to Book an Appointment
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Visit our website and open the Book Appointment page.
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Select your doctor, preferred time, and consultation type (in-person or online).
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Confirm your details and receive instant confirmation by SMS/Email.
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Walk-ins are also welcome, but online booking ensures faster service.
2. Admission Process
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Patients are admitted through the OPD or Emergency Department on doctor’s advice.
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Provide CNIC, contact details, and previous medical records at the reception.
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Our staff will guide you through admission formalities and room allocation.
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A Patient ID will be generated for your treatment and billing.
3. Insurance & Panels
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PMC Hospital is on panel with multiple insurance companies.
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Patients should bring their insurance/employee card and authorization letter (if required).
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Our billing department will assist with claim processing.
4. Patient Rights
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Right to respectful and compassionate care.
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Right to informed consent before any procedure.
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Right to privacy and confidentiality of medical records.
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Right to ask questions and receive clear explanations.
5. Patient Responsibilities
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Provide accurate personal and medical information.
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Follow the treatment plan prescribed by your doctor.
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Respect hospital staff, property, and other patients.
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Clear your financial dues in a timely manner.
6. Discharge Process
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Once your doctor approves discharge, a summary of your treatment will be provided.
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Billing department will prepare the final statement.
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Prescription and follow-up instructions will be shared.
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Online follow-up appointment booking is also available.
